Shipping & Returns

Shipping

Apart from Sweden, we ship within the EU. Your Luceo products are being shipped within 2-4 days by PostNord.

The shipping fee is 29 SEK (Sweden) and 99 SEK (EU). As long as you have Swedish payment methods Klarna or Swish, we are able to help you with shipping to other places than above listed. Email us at info@luceoluceo.com.

Payment

Payments are through Swish (instantly) or Klarna (if you wanna pay later). If you don't have Swish or Klarna, and want to pay with BankGiro, that is an option too. Just email us your order then, and we'll place it for you. More payment options will follow shortly, stay tuned!

Please contact us at info@luceoluceo.com.

Bank: SEB
BankGiro: 5726-3600
VAT: SE559320217801

Returns

Return Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

14 Days to Return
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Contact Us

If you have any questions on how to return your item to us, contact us! Drop us a line at info@luceoluceo.com and we’ll help you out.